Application Maintenance and Support

Exponentia

Exponentia offers various customized SAP support models.

Onsite Support
Specialized SAP support team operates from Client’s premises and helps them run smooth business operations by providing quick and prompt solutions.

Offshore Support
Our dedicated central support team works remotely to help them run smooth business operations by providing quick and prompt solutions.


Flexible Support
We provide customized support services as per our client’s requirements. Every business is different to some extent. With our dedicated SAP support desk consultants, we provide flexible SAP support packages to suit the unique business requirements.

Wide range of support services
ENHANCEMENTS & PROJECTS
• Enhancements, acquisitions, divesting, upgrades
• Year End activities and other small projects, service packs
• Enhancements, acquisitions, divesting, upgrades
• Changes amendment & Testing
• Feasibility analysis of SAP functionality for business
• New Requirements

CONTINUOUS IMPROVEMENTS
• Training Activities
• Changes amendment & Testing
• Expansion (e.g. GTS, Seasonal procurement)
• Strategic Planning
• New modules and functionalities

By leveraging our skilled professional team working in tandem with the IT department, we can help you leverage SAP investment to reach the company’s goals while providing you a level and predictable cost structure. Our experts can deliver answers to the help desk queries faster, providing SAP expertise at their fingertips and providing you the data to ensure that the SAP performance is meeting the business goals.


Support Services Coverage
We can provide support to supplement the team for all SAP Functional & Technical modules for a fraction of the cost of what you are currently paying.
• SAP & business process.
• General end-user Support.
• Create or restart BATCH jobs.
• Easy customization. /br> • Easy configuration & Troubleshoot program failure.
• System error research.
• Focus on “How to” issues.
• General application diagnosis/ trouble-shooting.
• ABAP development.
• SAP script/ smart form development.
• ALE and EDI development
• Customization of new business units.
• Concentrates on continuous improvements.
• Basis support
• 24 hours managed support.
• Flexi support desk hours.
• Technical support projects.
• Customized Ticketing Tool.

The benefits of our service include
• Value for money, with the right package and support expertise to match the exact needs.
• Better cost control, only paying for the support you need.
• Flexible packages, able to support changing business requirements.
• Out of hours support, we are there to help whenever you need us.
• A wider knowledge base of SAP experts to tap into, with functional and technical experts.
• Reduced risk, with a well maintained SAP system that won’t get in the way of the business.